FREQUENTLY ASKED QUESTIONS

WHAT CAN I DO WHEN I ENCOUNTER A PROBLEM WITH GIFTMEFIND PRODUCTS?

Gift Me Find’s products are well assembled and inspected before the shipment, but sometimes a problem may occur during the actual use. In order to solve the problem quicker, you can conduct some simple tests to identify the issue. You should contact our customer service representative if you have any question.

HOW CAN I TELL WHEN THE EXTERNAL POWER BANK IS FULLY CHARGED?

Most of our external power banks are designed with LED battery status indicators. In general, when all the indicators turn off, it means fully re-charged, For further details, please refer to the user manual inside the packaging.

Charging:

1. 1 LED turn on ≤ 25%
2. 2 LED turn on ≤ 50%
3. 3 LED turn on ≤ 75%
4. 4 LED turn on ≥ 75%
5. All LED turn off = fully charged.

Discharging:

  1. 1 LED ≤ 25%
  2. 2 LED ≤ 50%
  3. 3 LED ≤ 75%
  4. 4 LED > 75%

HOW TO CHOOSE A RIGHT EXTERNAL POWER BANK?

Capacity:

Understand the capacity of your device is very important factor you have to know before you purchase your power bank. Do not let you buy a power bank which have less power than your device. For example, the iPhone 5s battery with 1,560mAh of power, for the iPhone 5s battery can charge up to full power requires banks with a minimum of 2,000 mAh. If you want to charge twice, at least should use minimal power bank with 4,000 mAh. If you are a frequent traveler, it is recommended to use an external power bank with high power capacity of 6,000mAh or above.

 

LED Indicator:
It is really useful to choose a power bank which has LED indicators so that one can know when it’s running out of battery. All of our external power banks are built-in with patented Smart Power Detection, the users can simply “shake” or “tap” the battery unit, the LED indicators will display the remaining battery capacity.

 

Connectors:

It is really useful if the power bank has built-in charging connectors, then you can leave your cables at home. We offer various external power bank models to accommodate different kind of users. Some of models are integrated with connectors for convenient charging on-the-go. Some offer larger capacity but without integrated connector. Upon your personal preferences, you can decide which model would fit your device.

 

Size:

There are direct relationship between size and capacity. If you want to have a light and slim external power bank, be expected that the battery capacity would be low. Vice versa, if you need a very juicy one, the size would be much larger. A 6,000mAh external power bank would be an ideal point of balance between capacity and size.

 

Style:

Unlike other generic power bank, our external power banks are designed with your active mobile lifestyle. They combine simple shapes and appealing colors, which create an aesthetic fit for different type of users. There are vibrant colors available for you to choose from. You will find one that best suits to your personality and lifestyle.

WHAT DEVICES CAN THE EXTERNAL POWER BANK SUPPORT TO CHARGING TO?

Apart from the protective battery case which is tailor-made to fit a specific model, most of the external batteries are universal which means it can support charging to the most of USB-powered devices, either with the included connector and cables or with the original cable of your device. However, different mobile device manufactures have different requirement for the cable which are used for charging of mobile device. Different mobile devices have different charging verification modes and new product appear from time to time. Accordingly, we do not guarantee that our product can charge all devices. Some devices require special charging cables or connectors, or we can charge these products only be using such cables or connectors. We always suggest using the original USB Cable included with your mobile device to charge your devices.

HOW TO RECHARGE THE EXTERNAL POWER BANKS?

Most of our external power banks come with a Micro USB charging cable, simply plug the provided cable into your computer or USB compatible wall charger with 2A current output (DC 5V, 2,000mA). The charging time depends on the capacity of the power bank and the output power of the power source.

CALL THE CUSTOMER SUPPORT

+852 2730 4208